JOB OPENING IN SEATTLE

Posted: Thu Mar 11, 2010 12:01 am Post subject: JOB OPENING IN SEATTLE

Support Desk Specialist

Job Title: Support Desk Specialist - Full Time (40+ hrs/week)
Location: Seattle, WA
Opening: Full-time position - 8:00AM-5:00PM (M-F), rare weekend work.
Division: Headquarters
Department: Information Technology
Pay Scale: DOE + Benefits
Manager: Information Technology Manager (me)
Contact: Send resume, cover letter, salary/wage history to: marcus.croman (at) albertleeappliance.com
Company Type: Non-technical, retail

JOB SUMMARY

Support users via phone with more complex use of applications including Microsoft Office, Microsoft Exchange, Internet, Visio, MAS and other Albert Lee Appliance specific applications. Resolving complex problems that require utilization of outside sources like Dell, Microsoft, Mitel, Unitech, Cisco and other software and hardware application vendors. Interface with Marketing and Purchasing departments to maintain content of the corporate website.

ESSENTIAL FUNCTIONS OF THE POSITION

* Contribute to the Company vision of being the industry leader in appliances through quality, commitment, courtesy and teamwork
* Duties include the installation, trouble shooting, maintenance and connectivity support of PC's, printers and other peripherals.
* Responsible for trouble call resolution, diagnosis of complex problems, advanced problem resolution, end-user support follow-up, and interfacing with other support groups and outside vendors.
* Interface with end-users to record and track Service Requests used to acquire, move, add, or change desktop/laptop hardware and software systems and ability to independently analyze the customer requirements and develop appropriate solutions to meet expected service levels.
* Advanced knowledge in a variety of PC software programs which typically include Windows, Linux, Office, Active Directory, Exchange and basic Knowledge in the areas of WAN/LAN, Telecommunications, SQL, HTML, and PHP.
* Fix cause of problems by taking necessary steps to prevent them from recurring and investigate and implement ways to reduce calls.
* Keep peers/manager informed of trends, significant problems and delays, customers informed of global problems or scheduled downtime, and customers updated on status of reported problems or projects.
* Follow-up with customer to verify that problems resolved satisfactorily.
* Maintain website content
* Perform other duties as requested by management

PREFERRED QUALIFICATIONS

A. Skills/Abilities and Knowledge

* Excellent project management, documentation skills and have the ability to handle day to day issues with little or no supervision.
* Excellent communication skills/work well with all levels of customer base, vendors and other IT staff.
* Adept at critical thinking and quick problem-solving skills.
* Exceptional customer service skills.
* Patient and flexible team player who works well independently.
* Knowledge and understanding of new technology.
* Ability to troubleshoot problems over the phone, in-person or by email.
* Ability to communicate orally and in writing in a clear and straightforward manner.
* Ability to handle multiple projects and tasks.
* Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.).
* Knowledge and ability to use the following office equipment: telephone, copier, fax and calculator.
* Vision ability: close vision, peripheral vision, and ability to adjust focus.
* Must have a vehicle and valid WADL.

B. Education (level and type)

* Student for BA/BS Degree in Information Systems or related field or equivalent work experience

C. Related Work Experience Number Of Years

* Overall computer industry experience 3.0

D. Certifications and/or Licenses

* A+ Certification, CCNA, MCTS desired but not required

WORKING CONDITIONS

* Office, retail and warehouse environment
* Some travel and on-call duty required
* Must have reliable personal transportation

Job posting can be found on Craigslist at: http://seattle.craigslist.org/see/tch/1636029191.html
_________________
The Bishop

Posted: Thu Mar 11, 2010 7:02 pm Post subject: Re: JOB OPENING IN SEATTLE

* Knowledge and ability to use the following office equipment: telephone, copier, fax and calculator.
* Vision ability: close vision, peripheral vision, and ability to adjust focus.

that leaves me out. Sad

Posted: Thu Mar 11, 2010 9:19 pm Post subject: Re: JOB OPENING IN SEATTLE

Regional Elite operates in a lot of cities and they are hiring in some.

http://www.regionalelite.com/index.html

Posted: Tue Apr 20, 2010 10:54 pm Post subject: Re: JOB OPENING IN SEATTLE

Why would you want to move to Seattle? It rains all the time Smile

Posted: Wed Apr 21, 2010 7:23 pm Post subject: Re: JOB OPENING IN SEATTLE